At SostaBiz, we are dedicated to protecting your privacy and providing a secure experience across our platform. This policy explains how we collect, use, and protect your information when you interact with our website, mobile apps, and services.

1. Information We Collect

We collect personal and business-related information to provide and improve our services. This includes:

• Name, contact number, email address
• Business details like store or manufacturer name, GSTIN, and address
• Order history, payment details, and shipping information
• Device and log data to enhance platform performance

2. How We Use Your Information

Your data helps us:

• Deliver seamless services tailored to your needs
• Enable secure transactions between manufacturers and retailers
• Provide customer support and service updates
• Personalize your experience with recommendations and offers
• Maintain platform safety and prevent fraud

3. Sharing of Information

We never sell or rent your personal information. We may share limited data with:

• Trusted third-party services such as payment gateways, logistics partners, and analytics providers
• Legal authorities if required for compliance with laws or protection against fraud

4. Use of Cookies

We use cookies and tracking technologies to:

• Understand user behavior
• Improve navigation and features
• Serve you relevant ads or promotions

You can control cookie usage in your browser settings.

5. Data Security

We implement advanced security protocols to safeguard your data. This includes encryption, secure servers, and limited access to authorized personnel only.

6. Your Rights

You have the right to:

• Access or modify your personal data
• Request deletion of your account or data
• Opt out of marketing communications

To exercise any of these rights, contact our support team.

7. Policy Updates

We may update this policy periodically. You will be notified of significant changes through email or platform announcements. Continued use of our services after such updates will mean you accept the revised policy.

8. Contact Information

Effective Date: April 10, 2025