🚚SostaBiz Shipping Policy

At SostaBiz, we strive to ensure your orders are delivered efficiently, safely, and on time. Below is our detailed shipping policy outlining timelines, charges, logistics, and expectations for both retailers and manufacturers.

📦1. Shipping Methods

SostaBiz offers flexible shipping options based on product type, manufacturer location, and delivery address:

• Standard Shipping: Available for most orders; delivery within 5–10 business days.
• Express Shipping: For select products and regions; delivery within 2–4 business days.
• Partner Fulfillment: Certain manufacturers may offer direct dispatch from their warehouses.

Note: Delivery times may vary during holidays, natural events, or based on product availability.

🕒2. Processing Time

• Manufacturers (Pilots) are required to dispatch products within 2–3 business days from the date of order confirmation.
• Bulk or custom orders may take additional time; in such cases, the estimated delivery time will be displayed on the product page or communicated directly.

📍3. Shipping Locations

• Currently, SostaBiz supports deliveries across India.
• We are continuously working to expand our logistics network to cover more pin codes and regions.
• International shipping is not available at the moment.

💸4. Shipping Charges

• Shipping costs may vary depending on the product size, weight, and manufacturer's location.
• Charges will be clearly displayed at checkout before order confirmation.
• Some manufacturers offer free shipping or discounted shipping for bulk orders.

🚚5. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/email or within your dashboard. You can track your shipment using:

• The "My Orders" section in the SostaBiz Store App or web dashboard.
• Notifications for every stage of delivery (Dispatched → In Transit → Delivered).

📦6. Packaging & Handling

• All products are packed securely by the manufacturer to ensure they reach your store in perfect condition.
• If you receive a package that is tampered with, damaged, or open, please contact support immediately before accepting it.

📄7. Invoice & Documentation

Each shipment will include:

• A printed tax invoice
• Any additional documentation required by law or for order verification

📋8. Delayed or Failed Deliveries

While we strive for on-time delivery, certain situations may lead to delays:

• Inaccurate address or contact information
• Manufacturer-side production delay
• Transport disruptions or lockdowns

If your order is not delivered within the estimated timeframe, contact our support team, and we'll investigate immediately.

🔁9. Returns Due to Delivery Issues

• If a shipment is returned to the manufacturer due to failed delivery attempts, our support team will contact you for the next steps.
• Re-shipping may incur additional charges unless the fault lies with the logistics provider.

🤝10. Manufacturer's Role in Shipping

SostaBiz connects retailers directly to manufacturers (Pilots), and hence:

• Manufacturers are responsible for accurate dispatch timelines and secure packaging.
• SostaBiz monitors logistics compliance and assists in dispute resolution if needed.

📞11. Need Help?

SostaBiz — Simplifying Wholesale Shipping for Bharat's Retailers.